Privacy Policy

Updated: 8 May 2026

Welcome to Fitty Tacticals. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or interact with our online store.

This Privacy Policy explains how we collect, use, store, disclose, and protect customer information. It is written to support customer trust and align with applicable data protection requirements in Kenya, including the Kenya Data Protection Act, 2019.

1. Who We Are & How to Contact Us

Business Name: Fitty Tacticals
Location: Ronald Ngala Street, Royal Palms Mall, Wing A, 3rd Floor Shop As37, Nairobi, Kenya
Email: sales@fittytacticals.co.ke
Phone/WhatsApp: +254710463330
Working Hours: 8:00 AM – 7:30 PM, 7 days a week

2. Information We Collect

We collect only the information needed to process orders, deliver products, provide support, and improve our services.

This may include:

Identity and contact information such as your name, phone number, email address, and delivery details.

Order information such as products purchased, order history, billing details, and delivery address.

Payment information related to M-Pesa or Cash on Delivery orders. We do not store sensitive payment details such as M-Pesa PINs.

Account information if you create an account on our website.

Technical information such as IP address, browser type, device type, pages visited, referral source, and general website usage data.

Cookies and similar technologies used to support cart functions, login sessions, analytics, and website performance.

3. Why We Collect Your Information

Fitty Tacticals may use customer information to:

Process and confirm orders.

Arrange delivery and share order updates.

Respond to customer enquiries, complaints, returns, refunds, and support requests.

Improve our website, products, and customer experience.

Prevent fraud, misuse, or unauthorized transactions.

Keep business and transaction records.

Comply with legal, tax, security, and regulatory obligations.

Send marketing messages only where allowed or where you have opted in.

4. Legal Basis for Processing Personal Data

We process personal data based on one or more of the following:

Contract: To process your order, deliver products, and provide customer support.

Legal obligation: To comply with tax, accounting, fraud prevention, and lawful authority requirements.

Legitimate interest: To operate, secure, and improve our website and services.

Consent: For optional marketing messages, newsletters, analytics, or promotional communication where applicable.

You may withdraw consent for marketing communication at any time.

5. Who We Share Your Data With

Fitty Tacticals does not sell or rent customer personal information.

We may share necessary information with trusted service providers, including:

Delivery riders and courier companies.

Payment processing providers.

Website hosting and technical support providers.

Email, SMS, WhatsApp, and customer communication providers.

Analytics and advertising tools where applicable.

Legal, tax, or regulatory advisors where required.

We only share information where necessary to complete an order, provide support, improve services, or comply with the law.

6. Payment Processing

Fitty Tacticals accepts payment through M-Pesa and Cash on Delivery, where available.

Payment details are handled securely through the relevant payment process. We do not store sensitive payment credentials such as M-Pesa PINs or confidential payment authentication details.

For Cash on Delivery orders, payment is collected upon delivery according to the order agreement.

7. Cookies & Website Tracking

Our website may use cookies to support important store functions, including cart management, checkout, login sessions, website security, analytics, and performance improvement.

Examples of cookies that may be used include WooCommerce and WordPress cookies that help remember cart contents, user sessions, and login status.

You can manage or block cookies through your browser settings. However, disabling some cookies may affect cart, checkout, or account functionality.

8. Marketing Communication

We may send marketing messages by email, SMS, or WhatsApp where you have opted in or where permitted by law.

Marketing messages may include new arrivals, offers, product updates, or store announcements.

You may opt out at any time by contacting us or following the unsubscribe/opt-out instructions provided in the message.

We will still send important non-marketing messages related to orders, deliveries, returns, refunds, or customer service.

9. Data Retention

We keep personal information only for as long as necessary for order processing, customer support, business records, legal obligations, tax purposes, fraud prevention, and service improvement.

When information is no longer needed, we may delete, anonymize, or securely archive it according to our business and legal requirements.

10. Your Rights

Subject to applicable Kenyan data protection laws, you may request to:

Access the personal information we hold about you.

Correct inaccurate or incomplete personal information.

Request deletion of your personal information where legally applicable.

Object to or restrict certain types of processing.

Withdraw consent for marketing communication.

Request information about how your data is used.

To exercise your rights, contact us through:

Email: sales@fittytacticals.co.ke
Phone/WhatsApp: +254710463330

We may need to verify your identity before processing certain requests.

11. Security of Your Information

Fitty Tacticals uses reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system is completely secure. Customers are encouraged to keep account passwords private and notify us immediately if they suspect unauthorized access.

12. Children’s Privacy

Our website and products are intended for general customers and adults making purchases. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment platforms, courier services, or external tools.

Fitty Tacticals is not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those third-party platforms before using them.

14. Complaints

If you have concerns about how your personal information is handled, please contact us first so we can assist.

If the matter is not resolved, you may lodge a complaint with the relevant data protection authority in Kenya, including the Office of the Data Protection Commissioner where applicable.

15. Updates to This Privacy Policy

Fitty Tacticals may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised update date.

Customers are encouraged to review this page regularly to stay informed about how we protect personal information.

16. Contact Us

For privacy questions, data requests, order support, or general enquiries, contact us through:

Fitty Tacticals
Ronald Ngala Street, Royal Palms Mall, Wing A, 3rd Floor Shop As37, Nairobi, Kenya.

Email: sales@fittytacticals.co.ke
Phone/WhatsApp: +254710463330